Operational Recovery Briefing // EU-150426
Critical| Incident | Internal Audit & Fulfillment Recovery |
| Root Causes |
• Founder Medical Leave (Absence) • Employee Negligence / Logic Failure |
| Direct Action | CEO On-Site: Manual Inventory Audit & Re-indexing |
| Updates | Direct updates issued within 24 Hours |
| Resolution | All issues cleared by April 27, 2026 |
Internal
Audit Mode.
Statement issued by Bulat Barantaev // April 15, 2026
01. Situation Diagnostic
Internal oversight systems collapsed during my medical leave. Two employees failed their duties and concealed a massive shipping backlog. I take full responsibility for this failure.
02. Recovery Operations
-
Step 01: Audit
Manual shelf-by-shelf scanning to fix inventory and verify all pending orders.
-
Step 02: Logic
Resetting warehouse management software to reflect actual stock counts.
-
Step 03: Outreach
Direct updates to every affected user within 24 hours.
03. Loyalty Restitution
- [20% - 80%] Tiered Vouchers based on delay duration
- Chargeback Protection: Vouchers honored regardless of claim status
- Upgraded replacements offered for all unavailable stock
Total backlog resolution:
April 27, 2026.
Bulat Barantaev
Founder & CEO // Maskulo Group
